1. Accepted payment methods
We accept major credit and debit cards (including Visa, Mastercard and American Express), Apple Pay and Google Pay. The options available to you are shown at checkout and can vary by device.
2. Currency and GST
All prices on calahe.com are shown in Australian dollars (AUD) and include GST. Shipping within Australia is free, so the total you see at checkout, including any discounts, is the amount you will be charged.
3. When you are charged
Your payment method is charged in full when you place your order. You will receive an order confirmation email with a summary of the charge.
4. Secure payment processing
Payments are processed through Shopify's secure, encrypted checkout and our payment partners. Calahe never sees or stores your full card details.
5. Billing details
Please make sure your billing name and address match the details held by your card provider. Orders with mismatched details may be held for verification, or cancelled and refunded in full.
6. Failed or declined payments
If a payment is declined, your order will not be processed. Please check your details or try another payment method.
7. Refunds and chargebacks
Approved refunds are returned to your original payment method within 7 business days of approval, as set out in our Refund Policy. Your bank may take a few extra days to show the funds. If you notice a charge you do not recognise, please contact us before contacting your bank so we can resolve it quickly. If a chargeback is lodged, we will provide your bank with the order and delivery details.
8. Fraud prevention
To protect our customers, orders are screened for signs of fraud. We may contact you to confirm your details, and we may cancel and fully refund any order we cannot verify.
Contact Information
Store name: Calahe
Address: 50 Radburn Road, Hebersham NSW 2770, Australia
Email: support@calahe.com
Phone: 0481 488 168
Customer service hours: Monday to Friday, 9am to 5pm (Sydney time), excluding public holidays
Response time: within one business day