Privacy policy
Last updated: 23 October 2026
About this policy
This Privacy Policy explains how Calahe ("we", "us") collects, uses and protects your personal information when you visit calahe.com or buy from us. We handle personal information in line with the Australian Privacy Principles.
Information we collect
When you place an order or contact us, we collect the details you give us, such as your name, email address, phone number, delivery and billing address, and order history. Payment card details are entered directly into our secure payment providers' systems; we never see or store your full card number. When you browse our site, we and our service providers automatically collect technical information such as your device, browser, IP address, pages viewed and how you arrived, using cookies and similar technologies.
How we use your information
We use your information to process and deliver your orders, send order and shipping updates, provide customer support, prevent fraud, improve our website and products, and meet our legal obligations. If you subscribe to our emails, we'll also send you news and offers. You can unsubscribe at any time using the link in every email.
Who we share it with
We share information only with the service providers who help us run the store, including payment providers, fulfilment and delivery partners, and analytics and advertising services such as Google, Meta and Microsoft Clarity. These providers may store or process information outside Australia, including in the United States, Canada and Europe. We don't sell your personal information.
Relationship with Shopify
Our store is hosted on Shopify, which provides the online platform that lets us sell to you. Your information is stored through Shopify's systems and processed by Shopify on our behalf in line with its own privacy policy, available at shopify.com/legal/privacy.
Cookies
Cookies help our site work, remember your cart and show us how visitors use the store. You can block or delete cookies in your browser settings, although some parts of the site may not work properly without them.
Children's data
Our store is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us their details, please contact us and we will delete them.
Keeping your information safe
We use reputable, secure platforms and limit access to your information to people who need it. We keep order records only for as long as we need them for business, tax and legal purposes.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. If you have a concern about how we've handled your information, email us and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time. The latest version, with its date, will always be on this page.
Contact Information
Store name: Calahe
Address: 50 Radburn Road, Hebersham NSW 2770, Australia
Email: support@calahe.com
Phone: 0481 488 168
Customer service hours: Monday to Friday, 9am to 5pm (Sydney time), excluding public holidays
Response time: within one business day