Do you ship Australia-wide?
Yes. We deliver to street and PO Box addresses across Australia. We don't currently ship internationally.
How much is shipping?
Standard tracked shipping is free on every order, with no minimum spend.
How long will my order take?
Orders are processed within 1 to 3 business days and then usually arrive within 7 to 12 business days, so most orders arrive within 8 to 15 business days of being placed. Remote areas can take a little longer. See our Shipping Policy for details.
Where is Calahe based, and where do orders ship from?
Calahe is an online store based in Hebersham, NSW. Orders are sent from our fulfilment partners' warehouses, which may be in Australia or overseas, so some items in one order may arrive in separate parcels.
Do you have a physical store I can visit?
No. Calahe is online only, and our business address is not open to the public. Please email us before sending anything to our address.
How do I track my order?
We email you a tracking number as soon as your order is dispatched. You can also check progress on our Track Your Order page.
Can I cancel or change my order?
Yes, if it hasn't been dispatched yet. Email us as soon as possible with your order number and we'll cancel or update it and refund any difference. Once an order has been dispatched, it can be returned under our Refund Policy instead.
Can I return an item if I change my mind?
Yes, within 30 days of delivery, as long as it's new, unused and in its original packaging. Return postage for change-of-mind returns is paid by the customer. Read our Refund Policy for the full conditions.
What if my item arrives faulty or damaged?
Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, and cover any return postage.
Do your products come with a guarantee?
Yes. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something has a major fault, you're entitled to a replacement or refund, and if it has a minor fault, we'll repair, replace or refund it.
Are the bed covers washable?
Most of our beds have removable covers that can be washed. Check the care details on each product page before washing.
How do I choose the right size?
Measure your dog from nose to base of tail while they're lying stretched out, then add 10 to 15 cm. Each product page lists the available sizes and dimensions.
Are your prices in Australian dollars?
Yes. All prices are in AUD and include GST.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay and Google Pay, as shown at checkout. See our Payment Policy for details.
How can I contact you?
Email support@calahe.com or call 0481 488 168, Monday to Friday, 9am to 5pm (Sydney time). We reply within one business day.
Contact Information
Store name: Calahe
Address: 50 Radburn Road, Hebersham NSW 2770, Australia
Email: support@calahe.com
Phone: 0481 488 168
Customer service hours: Monday to Friday, 9am to 5pm (Sydney time), excluding public holidays
Response time: within one business day