Shipping policy
Where we deliver
Calahe delivers to street and PO Box addresses across Australia. We don't currently ship internationally.
Shipping cost
Standard tracked shipping is free on every order, with no minimum spend.
Order fulfilment and shipping origin
Orders are packed and sent by our fulfilment partners from warehouses that may be in Australia or overseas. Larger items such as beds and stairs may be compressed or flat-packed for shipping, and some items in one order may arrive in separate parcels.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed after 5pm Sydney time, or on a weekend or public holiday, start processing the next business day.
Delivery time
Once dispatched, orders usually arrive within 7 to 12 business days. That means most orders arrive within 8 to 15 business days of being placed. Remote and regional areas can take a few days longer.
Tracking your order
As soon as your order is dispatched, we email you a tracking number. You can follow your parcel at any time on our Track Your Order page.
Delays, lost or damaged parcels
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 20 business days of purchase, please email us and we'll investigate with the carrier. If a parcel is confirmed lost, we'll send a replacement or issue a full refund. If your item arrives damaged, please email us a photo within 30 days of delivery and we'll make it right, as set out in our Refund Policy.
Address details
Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible; we can update the address before the order is dispatched.
Contact Information
Store name: Calahe
Address: 50 Radburn Road, Hebersham NSW 2770, Australia
Email: support@calahe.com
Phone: 0481 488 168
Customer service hours: Monday to Friday, 9am to 5pm (Sydney time), excluding public holidays
Response time: within one business day